ITIL Foundation

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management within high profile organizations, and ITIL is closely aligned with business needs.

This foundational course is developed to provide you with a firm understanding of the core concepts and basic terminologies of the ITIL life cycle, and it’s about the basics understanding of infrastructure & working ITIL. The learning outcomes are the successful evaluation of ITIL and its merger with modern times needs.

ITIL 4 Foundation

ITIL 4 Foundation is an entry-level course for understanding about the business support, and help the organization to align themselves with digital transformations. The learning outcomes are service management, end-to-end IT services model creation, and includes the constant improvement of the services according to organizational needs.

ITIL 4 also provides end-to-end operations for tech-enabled products and services, it helps organizations to widen their strategic IT goals.

VeriSM™ Foundation

VeriSM™ is a brand-new service management approach; developed according to the needs of digital transformation to meet the growing customer’s demands. A certified VeriSM professional possess up-to-dated knowledge about the services and customer management in all customer-oriented environments.

The Foundation course underlines a strong focus on the outcomes and other organizational goals. A combination of unique management skills and developed guidance of the right managerial approach

SIAM Foundation

The Service Integration and Management (SIAM) Foundation course is developed to gain an understanding of optimization and improvement of service delivery within the organization. The primary focus is on addressing the IT fragmentation that occurs due to outsourcing service.

The learning outcomes result in improved communication among teams and outsource partners. Also, a better understanding of supplier activity, cost, and service delivery.

SIAM Professional

The certification is based on a detailed process and the most innovative methodology which integrates different suppliers and vendors, into one streamlined process.  SAIM professional based on the activities in 4 stages; a SIAM roadmap. Consist of analyzing, planning, building, and inspecting.

SIAM professional gives batter understanding about service providers, suppliers, and measure their working capacities. SIAM professional aims for a more experienced manager who is dealing with a multi-service environment within the organization.

ITIL Service Strategy

ITIL service strategy is 1 of the 5 ITIL’s Modules. It provides managerial principles required to formulate IT policy. It provides guidance to the design, development, and implications about the IT service strategy, aligned according to organizational goals. ITIL Services Strategy focuses on organizational strategic aspects of IT service.

The learning outcomes are; a better understanding about risk and success factors within the organization which results in smoother and swifter development of new services and products.

ITIL Service Design

This comprehensive certification will provide particle knowledge and guidance regrading the management principles of existing IT services. ITIL Service Design also provide information regarding services modification, ongoing process, other design related requirements.

The scope of this course is not only limited towards new services, but also include improvements, which are necessary to maintain lifecycle and continuity of services.

ITIL Service Transition

This comprehensive certification will provide particle knowledge and guidance regrading the management principles of existing IT services. ITIL Service Design also provide information regarding services modification, ongoing process, other design related requirements.

The scope of this course is not only limited towards new services, but also include improvements, which are necessary to maintain lifecycle and continuity of services.

ITIL Service Operation

ITIL CSI

ITIL MALC